Warranty
Watches purchased from ‘Sparkling’ are eligible for a limited warranty of defects in materials and workmanship.
Welcome to Sparkling.lk! This Warranty Policy outlines the terms and conditions applicable to the warranties offered on products purchased through our website. By purchasing from Sparkling.lk, you agree to the terms set forth below.
- Warranty Coverage
- The warranty applies only to specified products purchased directly from Sparkling.lk.
- The duration of the warranty varies by product and is specified on the product page or invoice where applicable.
- The warranty covers manufacturing defects, faulty workmanship, and defective materials under normal use.
- Exclusions The warranty does not cover:
- Damage caused by misuse, abuse, negligence, or improper handling.
- Normal wear and tear, including fading, discoloration, or cosmetic damage.
- Damage caused by accidents, unauthorized modifications, or repairs by a third party.
- Products that have been altered, defaced, or tampered with.
- Issues caused by improper installation, power surges, or external factors beyond our control.
- Warranty Claim Process
- To initiate a warranty claim, the customer must provide proof of purchase and a detailed description of the issue.
- Customers must contact Sparkling.lk via email at sparklingonline@gmail.com or WhatsApp +94 710 325 225.
- Our team will assess the claim and determine whether the issue is covered under warranty.
- If approved, the product will be repaired, replaced, or refunded at our discretion.
- Warranty Service Options
- If a repair is possible, we will attempt to fix the product within a reasonable timeframe.
- If repair is not feasible, we may offer a replacement of the same or equivalent model.
- If a replacement is unavailable, a refund may be provided based on the original purchase price.
- Shipping and Costs
- Customers are responsible for the cost of shipping the defective product to us.
- If the warranty claim is approved, we will cover the return shipping cost.
- Sparkling.lk is not liable for any damage or loss during transit.
- Limitation of Liability
- Sparkling.lk’s liability is limited to the repair, replacement, or refund of the defective product as outlined in this policy.
- We are not responsible for any indirect, incidental, or consequential damages resulting from product defects.
- Governing Law
- This Warranty Policy is governed by the laws of Sri Lanka.
- Any disputes shall be resolved in the courts of Sri Lanka.
- Contact Information For any warranty-related inquiries, please contact us at:
- Email: sparklingonline@gmail.com
- Phone: +94 710 325 225
By purchasing from Sparkling.lk, you acknowledge that you have read, understood, and agreed to this Warranty Policy.
Last Updated Date: February 23, 2025
Quick Delivery
Count on our speedy delivery service to get your products to you in no time, because we know time matters.
Best Quality
We take immense pride in our track record of making all our customers happy. Your satisfaction is our success story.
Value for Money
Discover unbeatable value for your hard-earned money. We offer high-quality products at prices that won’t break the bank.
Product Warranty
Rest easy with a minimum 6-month to 1-year warranty on our products. We stand by the quality and durability of what we sell.