Delivery Information

1. Delivery Timeframe

• • Delivery for all approved orders is handled via a reliable outsourced courier service to ensure swift and secure delivery.
  • Orders are expected to be delivered within 3-5 working days. However, during festivals and special holidays, slight delays may occur.
  • We strive to dispatch orders from our warehouse within 1 business day of order placement.
  • For Cash on Delivery (CoD) orders placed via our website, Instagram, or Facebook, a sales representative will call or message to confirm the order before dispatch. However, we encourage customers to make online payments for a smoother transaction.
  • While we coordinate closely with our courier partners to meet the estimated delivery timeframe, delays may sometimes occur due to unforeseen external factors.
  • In case of significant delays, upon request, Sparkling.lk will make every effort to process refunds for prepaid orders.
  • Once an order is confirmed via the website, an invoice will be generated containing billing and delivery details.
  • Deliveries are carried out on weekdays and Saturdays.

2. Delivery Charges

• • Delivery is completely FREE island-wide for all orders.
  • We offer a free Cash on Delivery (CoD) option with no hidden costs on any items sold by Sparkling.lk.

3. Delays and Unexpected Circumstances

• • On rare occasions, unexpected circumstances may cause slight delays.
  • Sparkling.lk sincerely apologizes for any inconvenience and assures that all efforts will be made to deliver packages on time.

4. Contact Information For any queries or concerns, our team is ready to assist you:

• • Email: sparklingonline@gmail.com
  • Phone: +94 710 325 225

By purchasing from Sparkling.lk, you acknowledge that you have read, understood, and agreed to this Delivery Policy.